01
A readable transcript
A reference your team can search, review, and return to without replaying the whole call.
Keep the contextINTELLIGENCE FOR RECORDED HUMAN CALLS
Human calls.
Real value.
Your team talks to real people. Modelza provides human call transcription and call intelligence, turning recorded conversations into clear summaries, structured details, and follow-up tasks.
For human call recordings. No AI voice agents or automated calling.
A human conversation worth keepingPeople speaking to people · illustrative example
“
We’d like to start with a pilot.
Could you send the proposal by Friday?
Human call recording→ a useful handoff
THE DETAILS THAT MATTERSummary
Interested in a pilot. Proposal requested before the next review.
IntentExplore a pilot
DeadlineFriday
THE NEXT MOVEPrepare and send the proposal
Less replaying. More moving forward.
The conversation ends.
The value keeps going.
TRANSCRIPTS, SUMMARIES, AND CALL INSIGHTS
One call.
Several ways forward.
Give each conversation an output that serves the people who need it. Start with the essentials. Shape the details around your workflow.
02
A useful summary
The purpose of the call, important points, and agreed outcomes in a concise handoff.
See what matters03
Details in the right shape
Extract the fields you choose, such as a request, deadline, issue, or outcome, ready for review.
Fit your process04
Clear next steps
Bring commitments and follow-ups into view, with owners and timing where the call states them.
Make the handoffFROM CONVERSATION TO CLARITY
Hear it once.
Use it in more ways.
Explore three illustrative conversations between people. See what a human call can become after it ends.
THE HUMAN CONVERSATIONExcerpt
A pilot enquiry
Sam · callerWe’re looking for help with our call notes. We have about 200 calls a month.
Alex · teamWhat would you need after each call?
Sam · callerA short summary and follow-up tasks. We’d like to try a small pilot next month.
Alex · teamI’ll send you a pilot proposal by Friday.
Fictitious conversation. No customer recording.
THE CALL, AT A GLANCE
A pilot is the next step.
The caller wants help processing around 200 calls per month, with summaries and follow-up tasks. They would like to explore a small pilot next month.
Agreed outcomeAlex will send a pilot proposal by Friday.
INFORMATION, READY TO REVIEW
Keep the useful details.
Only details stated in the sample call are included.
COMMITMENTS, MADE VISIBLE
Who does what, and when.
Review the handoff before acting on it.
This interactive example uses preset data. Language fit, output quality, and delivery are evaluated during a scoped pilot.
YOUR SECTOR. YOUR SIGNAL.
Different conversations.
The same opportunity.
A sales call, a support request, an internal handoff. The useful information changes. Your outputs should change with it.
We start with your call types, terminology, languages, and the decisions your team needs to make.
WHERE CONVERSATIONS HAPPEN
Designed around the workflow,
with room for yours.
START SMALL. MAKE IT USEFUL.
A practical path
from idea to pilot.
Before a wider rollout, check the output against real work. A focused pilot makes both the value and the gaps visible.
- 01 / DISCOVER
Show us the handoff.
Tell us about the calls your people handle, what happens afterward, and where information gets lost.
- 02 / SHAPE
Define a useful output.
Agree on representative recordings, languages, fields, review steps, and how the data will be handled.
- 03 / EVALUATE
Test the complete workflow.
Check transcription quality, useful detail, and follow-up accuracy. Then decide what to expand.
Keep people in control. Review important details and commitments before they move into your workflow.
A FEW THINGS TO KNOW
Before the
first call.
What is human call transcription and call intelligence?
Human call transcription turns a recorded conversation between people into written text. Call intelligence adds summaries, structured details, and follow-up actions so your team can use the conversation in its workflow.
Does Modelza make calls or act as an AI voice agent?
Modelza analyzes recordings of conversations between people. Your staff handle the calls with customers, partners, or colleagues. We turn those recordings into transcripts, summaries, structured details, and follow-up actions. We do not place calls or provide AI voice agents.
Is this built for a particular industry?
The approach is general. Each pilot is shaped around your sector’s terminology, call types, and desired outputs. A workflow that fits one team may need different fields or review rules for another.
Which languages can we use?
We assess English and Indian-language use cases on representative recordings. Language, accent, background noise, and mixed-language speech can affect the result. We agree on supported languages and acceptance criteria before a pilot.
How do we get the outputs?
A pilot can deliver readable transcripts and summaries, plus structured CSV or JSON outputs. Connections to your CRM, ticketing system, or other tools are agreed separately around your requirements.
How are recordings and sensitive details handled?
We agree on recording permissions, sharing, processing location, access, and retention before any data is shared. For the first conversation, describe your workflow without sending sensitive recordings.
What does a pilot cost?
The quote depends on call volume, languages, audio quality, output requirements, and delivery. Start by telling us about your workflow. We’ll define the scope and price before work begins.
LET’S FIND THE VALUE IN YOUR HUMAN CALLS
Bring the conversation.
We’ll map the next move.
Tell us about your business and the calls your people handle. You don’t need a solution in mind. We’ll help identify where useful outputs could fit.
Talk to Mohitmohit@modelza.com
Talk to Hrithikhrithik@modelza.com
Prefer a conversation? Email either of us directly.
A FEW DETAILS. A USEFUL CONVERSATION.
Tell us about your calls.
Share a little about your business. We’ll follow up by email.